• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Weekly Sales Tip
  • |
  • 303-741-6636
KLA Group

KLA Group

IT Sales and Marketing Agency

Menu
  • SERVICES
      • Digital Marketing
      • Fractional CMO
      • Custom Website Design
      • AEO SEO Services
      • Email Marketing
      • Content Development
      • Marketing Coaching
      • Software Development
      • Our Process
      • What is a Revenue Generation System?
      • Digital Marketing Services
      • Sales Training & Coaching Programs
      • HubSpot Implementation
      • HubSpot Implementation for Revenue Growth
      • HubSpot Monthly Support
      • Sales Training Programs
      • How to Cold Call
      • Consultative Selling
      • Email Prospecting
      • How to Ask for Referrals
      • Lead Generation Training
      • Sales Coaching
      • Sales Productivity
      • Sales Hiring Coaching
      • Outsourced Sales Management
      • Sales Assessment
      • Contact Us
  • WHO WE SERVE
    • IT Managed Service Providers
    • IT Solution Providers
    • ConnectWise Evolve
    • Sales Consultants
    • B2B Companies
    • Professional Services Firms
    • Phone System Providers
    • Manufacturing & Distribution
  • ABOUT KLA
    • Who We Are
    • What is a Revenue Generation System?
    • About Kendra Lee
    • Hire Kendra Lee to Speak
    • Meet the Team
  • BLOG
  • RESOURCES
    • Books by Kendra Lee
      • The Sales Magnet
      • Selling Against the Goal
    • Ebooks & Guides
    • Events
    • Weekly Sales Tip
    • Revenue Generating Trends Newsletter
    • Coffee with Kendra
    • Case Studies
  • Contact us

Nasty Review? Yes, You Need to Reply

Posted on: February 13, 2018 Categories: Sales Strategy, B2B Lead GenerationĀ & Marketing

By Kendra Lee

KLA Weekly Tip

Bad reviews are sometimes an icky part of business. Sometimes people are having a bad day and they’re taking it out on your company online. Sometimes, it’s justified. Either way, it’s always better to reply directly to the review. the elephant on the web. Craft a professional, courteous reply that is not defensive. If your company did something wrong, own it, apologize and offer amends.

Read More Related Articles

Marketers celebrating their successful plan
B2B Lead GenerationĀ & Marketing, Revenue Generating Success StrategiesĀ , Sales Strategy What To Include in a Marketing Plan To Generate Leads
Lead Generation Strategies
B2B Lead GenerationĀ & Marketing, Sales Strategy Checklist: How to Build a Lead Generation Machine
B2B Lead GenerationĀ & Marketing, Revenue Generating System, Sales Strategy How KLA Group Uses AI for Marketing and Sales Clients

Primary Sidebar

Footer

Office

  • KLA Group
  • 7779 S Glencoe Way
  • Centennial, CO 80122

Services

  • Digital Marketing Services
  • Sales Training
  • Sales Process
  • Hire Kendra to Speak
footer-logo

Resources

  • Blog
  • Coffee with Kendra
  • Events
  • Ebooks & Guides
  • Newsletter
  • Weekly Sales Tip
  • Books by KLA
  • Sitemap

About KLA

  • About Us
  • Who We Serve
  • Revenue Generating System

Service Areas

  • Commerce City, Colorado
  • Englewood, Colorado
  • Lakewood, Colorado
  • Wheat Ridge, Colorado

Contact Us

Call +1 888-305-0471Contact Us

Join Us

Subscribe OptionsCoffee With Kendra
  • Privacy Policy

© 2026 KLA Group. All Right Reserved.

  • 5 Ways to Use HubSpot Marketing Automation to Achieve Sales Goals FasterĀ 
  • 5 Sales Mindset Shifts That Drive Sales Growth in Chaotic MarketsĀ 
  • How to Run Your LinkedIn Funnel in HubSpot Marketing HubĀ 
  • 7 Proven Ways to Use LinkedIn and HubSpot Together to Build a Trust-Based Pipeline
  • 7 Trust Signals to Build Digital Credibility and Get Found in AI SearchĀ 

Talk with an Expert

This field is for validation purposes and should be left unchanged.
Name(Required)

test

Subscribe to Our Blog

Get the latest sales and marketing articles from KLA Group delivered directly to your inbox.

Coaching - Sales

This field is for validation purposes and should be left unchanged.
Name

SUBSCRIBE TO OUR BLOG